Curriculum Vitae

Work Experience

VICE PRESIDENT, USER EXPERIENCE DESIGN - Citibank
Toronto, ON / April 2024 - August 2025

  • Headed design across 5 major initiatives, fully creating 2 products from the ground up while setting direction and standards for the broader UX practice.

  • Led and coached a team of designers, balancing mentorship with delivery while aligning outcomes with senior leadership and product stakeholders.

  • Established a local pattern library and universal components for a loan evaluation and tracking application, creating a scalable design foundation.

  • Championed agile methodology within the team, leading scrums and refining workflows to improve collaboration, iteration speed, and delivery.

  • Drove cross-functional collaboration to streamline work request systems in Jira and Confluence, ensuring greater transparency and efficiency across projects.

PRODUCT DESIGN MANAGER - Docupet
Toronto, ON / February 2024 - March 2024

  • Designed and implemented a fully functional design system within Figma.

  • Provided user research and insight to create a unique product offering in the market.

SENIOR UX/UI DESIGNER - Architech
Toronto, ON / June 2022 - June 2023

  • Designed and developed wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.

  • Analyzed business requirements and translated them into user experience designs that met customer needs.

  • Collaborated with product management and engineering teams to define and implement innovative solutions for the product direction, visuals and experience.
    Utilized Agile methodology to develop high-quality products efficiently within tight deadlines.

  • Provided guidance to junior team members regarding best practices in UX design techniques

UX/UI DESIGNER - IBM Canada
Markham, ON / May 2016 - June 2022

  • Provided creative solutions to complex problems while adhering to established brand guidelines across multiple platforms.
    Evaluated existing application architectures from a usability perspective during development cycles.

  • Created visual assets such as icons, illustrations, logos and graphics for mobile apps and websites.

  • Developed detailed user flows and sitemaps to define navigation strategies for various projects.

  • Applied knowledge of accessibility standards to ensure that all designs were compliant with industry standards.

Skills

  • Customer Needs Assessment

  • Communications Strategy 

  • Interface Design and Implementation

  • Mockups and Prototypes

  • Project Management

  • Design Thinking Methodology

  • Functional and Business Requirements

  • Client Relations

  • Agile Production

Education

Interactive Media Design Honours Diploma
Seneca College of Art and Design
Completed May 2018

Honours Bachelor of Arts: History
Wilfrid Laurier University
Completed May 2015

Software

  • Figma

  • ProtoPie

  • Illustrator

  • Photoshop

  • Indesign

  • Invision

  • Excel

  • Sketch

  • Miro

  • Jira

  • Gihub

  • Trello

  • Mural

  • Unity

Certifications

  • As a Co-Creator, the badge earner is an active contributor on Enterprise Design Thinking engagements. They help bring real-world user outcomes to life by growing collaboration skills and finding opportunities to step up and lead.

  • This credential earner has a foundational understanding of the Agile values, principles, and practices that help change culture and behaviors in the way that people work. The individual can initiate an Agile conversation with team members and colleagues, and can apply the Agile method to the operations and programs work they do in a family, academic, or work environment.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

Community Service

OUTREACH TEAM LEADER - Architech Wom=n’s Committee
Toronto, ON / July 2022 - June 2023

  • Fostered a culture of collaboration within the team by encouraging open communication among staff members at all levels.

  • Cultivated relationships with various charitable organizations empowering team members to get involved in outreach initiatives.

  • Delivered presentations on progress updates or new strategies at key stakeholder meetings or events.

CORE TEAM LEAD - IBM STEM4Girls
Markham, ON / June 2016 - June 2022

  • Created and implemented effective processes and procedures to optimize team productivity.

  • Conducted regular meetings with the core team to review progress and discuss strategies for improvement.

  • Provided guidance, coaching and mentorship to team members to build their skillsets for success.

References

Available upon request